SSO Admins wrote: ↑May 31st, 2007, 8:01 am
As is probably clear, I pay a company for the hosting of this site. For the last 12 hours or so, the site has been down, with a message saying that the account was suspended.
When I got home last night, I contacted them and was told that the billing to my credit card had been declined. While I could not see a reason for this, I gave them another credit card number and went to bed, thinking that it was resolved. After I got up this morning, I found a note saying that the second card had also been declined.
After some back and forth, we discovered that the problem was that "the transaction resulted in an AVS mismatch. The address provided does not match billing address of cardholder." When I moved in March, I updated my new address with my card holders but not with the hosting company. This was causing both cards to be declined.
I am quite embarrassed about this, but the problem is resolved and should not happen again. Please accept my apology for the outage.
The most stressful element of moving house is trying to change your new address to many multiples of organizations/interested parties. We moved 17 months ago and there are still people who don't know about our new address and it's all proving to be a nightmare. Never mind physically packing and cleaning before leaving your former residence, and unpacking when you get to the new one;
changing your address is far more challenging than any of this. If you have stocks and shares, as I have, giving your new address or any change of bank details is even more challenging and nightmarish. In Australia we have privacy laws which mean husband and wife must each do their own transactions separately when it comes to joint banking accounts, shares, utilities, medical....the list is endless and it doubles the efforts on every single aspect of our existence.
How have we all come to this?? We'll never move again; the stress of all this just isn't worth it.