Universal Legacy Collection
Posted: May 10th, 2011, 4:29 am
I was pretty excited when the Universal Legacy Collection came out. They are beautifully packaged DVD sets--organized "by monster"--and include the original Dracula/Frankenstein/Mummy etc. along with the sequels, commentaries and well-made extras.
I bought the Frankenstein collection a while back. It's two discs. Disc one is single-sided and disc two is double-sided. Side two of disc two didn't play on my Panasonic player. I searched around on the internet and found some comments by fans who had a similar problem. True, House of Frankenstein isn't exactly the best of the series, but it still bugged me that it didn't play.
So several weeks ago, I went to the NBC Universal website and used the Contact Us link to post my grievance and ask for satisfaction. It was somewhat of a lark and I didn't really expect that they would do anything for me. But guess what? Customer service at Universal sent me an email that included an email link to the manufacturer who mastered the discs. [Gaffe-off? Dead end?] I repeated my story in an email to the manufacturer. They wrote back promptly and said that they would be sending me a claim form and a postage-paid envelope to mail back the defective disc, which I did. [There was no mention of a sales receipt, which I probably didn't have anyway.]
Yesterday when I got home from work, there was a brand new, shrink-wrapped, complete set waiting for me. Disc two, side two worked flawlessly, and I enjoyed House of Frankenstein and a couple of documentaries before going to bed.
I just wanted to give credit where credit was due.
I bought the Frankenstein collection a while back. It's two discs. Disc one is single-sided and disc two is double-sided. Side two of disc two didn't play on my Panasonic player. I searched around on the internet and found some comments by fans who had a similar problem. True, House of Frankenstein isn't exactly the best of the series, but it still bugged me that it didn't play.
So several weeks ago, I went to the NBC Universal website and used the Contact Us link to post my grievance and ask for satisfaction. It was somewhat of a lark and I didn't really expect that they would do anything for me. But guess what? Customer service at Universal sent me an email that included an email link to the manufacturer who mastered the discs. [Gaffe-off? Dead end?] I repeated my story in an email to the manufacturer. They wrote back promptly and said that they would be sending me a claim form and a postage-paid envelope to mail back the defective disc, which I did. [There was no mention of a sales receipt, which I probably didn't have anyway.]
Yesterday when I got home from work, there was a brand new, shrink-wrapped, complete set waiting for me. Disc two, side two worked flawlessly, and I enjoyed House of Frankenstein and a couple of documentaries before going to bed.
I just wanted to give credit where credit was due.